Dispute Resolution

Ethics and Arbitration


All REALTORS® adhere to a strict Code of Ethics, which is based on professionalism and protection of the public. The Code of Ethics is a promise to the public that when dealing with a real estate agent who is a REALTOR®, they can expect honest and ethical treatment in all transaction-related matters. Only REALTORS® pledge to abide by the Code of Ethics, and only REALTORS® are held accountable for their ethical behavior. Some of the basic principles of the Code of Ethics include:

    • Protect and promote your client’s interest, but be honest with all parties.
    • Avoid exaggeration, misrepresentation, and concealment of pertinent facts.
    • Provide equal service to all clients and customers.
    • REALTORS® shall be careful at all times to present a true picture in their advertising and representations to the public.
    • Assure, whenever possible, that transactional details are in writing.
    • Ensure that your comments about other real estate professionals are truthful, and not misleading.
    • Respect the exclusive representation or exclusive brokerage relationship agreements that other REALTORS® have with their clients.

Click Here to access NAR’s Code of Ethics, professional standards, and mediation resources.

If you find yourself in a position where you need to file a complaint, or would just like more information on what is involved in the process, please download our Ethics Packet. If you have any questions, please contact one of our on-staff Professional Standards Administrators at 541-770-7060.

The Rogue Valley Association of REALTORS® can only enforce the Code of Ethics. If you believe your situation is a possible licensing issue, please contact Oregon’s consumer protection agency and licensing authority for real estate licensees, the Oregon Real Estate Agency in Salem.

Ombudsman Program

If you are not sure if your concern relates specifically to conduct governed by the Code of Ethics and its related to transactional issues, real estate practices, or technical or procedural matters that could easily be responded to; OR maybe it is more serious, but you would like to try to resolve it prior to it becoming a formal complaint, then the Ombudsman Program might be the right avenue for you.

The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions.

Click Here for more information about the Ombudsman Program.


The Rogue Valley Association of REALTORS® can also provide mediation and/or arbitration services for commission disputes between REALTORS® and, in certain situations, between a REALTOR® and their client. We cannot provide mediation and/or arbitration services for monetary disputes between a buyer and seller.

If you are a REALTOR® and have a commission dispute with another REALTOR®, please download the Member Arbitration Packet for more information, including the necessary paperwork to file a request.

If you are a seller and have a commission dispute with your REALTOR®, please download the Non-Member Arbitration Packet for more information, including the necessary paperwork to file a request.

If you are a buyer or seller and have a monetary dispute with the other party, please contact Arbitration Service of Portland or an attorney.